tk10 Terms and Conditions
Please read the following terms carefully before using this platform. These rules apply to account registration, bonus claims, deposits, and withdrawals.
By registering an account, logging in, or using any service on tk10, you are considered to have read and agreed to all of the terms and conditions below. tk10 reserves the right to change these terms at any time. Continued use of the platform after any change will be taken as your acceptance of the updated terms.
Account Registration and Eligibility
To register on tk10, users must meet the conditions below. We reserve the right to suspend or close any account if false information is provided.
1.1 Age Requirement
All tk10 services — including casino, slots, and sports betting — are available only to persons aged 21 or above. tk10 reserves the right to verify the date of birth provided at registration. A copy of a government-issued ID may be requested if needed.
1.2 One Account Per Person
Each person may register only one account. If a person is found to be operating multiple accounts, all associated accounts will be closed and any balance held may be forfeited.
1.3 Accurate Information
Your full name, mobile number, and date of birth must be entered correctly at registration. If you need to update any information later, please contact our customer support team via live chat.
- Keeping the account password secure is entirely the user's own responsibility.
- Allowing another person access to your account will be treated as a breach of these terms.
- If you suspect unauthorised access to your account, notify us immediately.
Deposits and Payment Methods
tk10 currently accepts deposits through mobile banking and bank transfers available in Bangladesh.
2.1 Accepted Payment Methods
Accepted methods for deposit are: bKash, Nagad, Rocket, Upay, and bank transfer (including Dutch-Bangla Bank, BRAC Bank, Islami Bank, and other major commercial banks).
2.2 Minimum Amount
The minimum deposit amount across all payment methods is ৳500 (five hundred taka). Deposits below this amount will not be accepted by the system.
2.3 Deposit Responsibility
- Only deposit from a payment method registered in your own name.
- Funds sent from a third-party account will not be accepted and will be returned.
- If a deposit does not arrive due to a technical error, notify support immediately.
Withdrawals and Fund Transfers
Specific conditions apply to withdrawals from tk10. Your account may need to pass a verification stage before a withdrawal can be completed.
3.1 Withdrawal Limits and Timeframes
The minimum withdrawal amount across all methods is ৳800 (eight hundred taka). Withdrawal requests are generally processed within 15 minutes to 2 hours.
3.2 Withdrawal Methods
Accepted methods for withdrawal are: bKash, Nagad, Rocket, Upay, and bank transfer. It is recommended to withdraw using the same method used for the deposit.
3.3 Verification Process
For security purposes, tk10 reserves the right to verify your identity before processing any withdrawal request. A copy of your National ID card or passport may be requested during this process.
- To withdraw bonus funds, the specified wagering requirement must be met.
- Withdrawals may be temporarily held in cases of suspicious activity.
- Failure to submit verification documents may delay the withdrawal process.
Bonuses and Promotional Offers
The following conditions apply to claiming tk10's welcome bonus and other promotional offers.
4.1 Welcome Bonus
New members will receive a 150% bonus on their first deposit, up to a maximum of ৳20,000. For example: a ৳1,000 deposit will add a ৳1,500 bonus, giving a total balance of ৳2,500; the wagering requirement for this bonus is ৳1,500 × 25 = ৳37,500. Another example: a ৳26,800 deposit will receive the maximum ৳20,000 bonus, giving a total balance of ৳46,800 and a wagering requirement of ৳20,000 × 25 = ৳5,00,000.
4.2 Wagering Requirement
To withdraw any winnings earned from a bonus, the bonus amount must be wagered 25 times. Bonus-related winnings cannot be withdrawn until the wagering requirement has been met.
4.3 Bonus Usage Restrictions
- Bonuses are usable only in designated game categories; bonuses may not be active on certain games.
- Multiple bonuses cannot be used at the same time.
- Bonus funds cannot be converted directly to cash.
- If suspicious or abusive activity is detected, the bonus will be cancelled.
VIP Program and Weekly Cashback
tk10's VIP program has five tiers. The weekly cashback rate differs at each tier. Cashback is calculated based on the total net loss for the week (total bets minus total winnings).
5.1 VIP Tiers and Cashback Rates
- Bronze — up to 0.2% weekly cashback
- Silver — up to 0.3% weekly cashback
- Gold — up to 0.5% weekly cashback
- Platinum — up to 0.6% weekly cashback
- Diamond — up to 0.8% weekly cashback
5.2 Cashback Example
If a Gold-tier member has a net loss of ৳20,000 in a given week, they will receive ৳20,000 × 0.5% = ৳100 in cashback. This is the maximum applicable amount at the Gold tier.
5.3 Tier Change Policy
VIP tiers can be upgraded through regular and active play. Tiers may also go down if activity decreases. A certain level of activity must be maintained for each tier.
Prohibited Activities
The activities listed below are strictly prohibited. For any violation, tk10 reserves the right to close the account and forfeit the balance.
6.1 Fraud and Cheating
- Attempting to artificially fulfil wagering requirements by exploiting the bonus system.
- Attempting to claim the welcome bonus multiple times by opening multiple accounts.
- Interfering with game software or using any automated tools.
- Attempting to access another player's account.
6.2 Anti-Money Laundering Policy
tk10 complies with international anti-money laundering regulations. We reserve the right to report suspicious financial transactions to the relevant authorities.
6.3 Platform Misuse
- Harassing or offensive behaviour towards other users.
- Selling or distributing the platform's name, logo, or content to third parties.
- Using any automated betting software or bots.
Data Protection and Privacy
To learn in detail how your personal information is collected, stored, and used, please read our Privacy Policy. This policy forms part of these terms and conditions.
7.1 Data Collection
Information provided at registration, transaction records, and platform usage history are stored. This data is used only for service improvement and security purposes.
7.2 Data Sharing
- Personal information is not shared with third parties except where required by law.
- Limited information may be passed to payment operators for payment processing purposes.
- All data is protected with SSL encryption.
Responsible Gaming Policy
tk10 treats responsible gaming as a top priority. Read our Responsible Gaming Guidelines to learn how to manage your level of play and avoid problematic situations.
8.1 Self-Control Tools
- Option to set daily, weekly, or monthly deposit limits.
- Option to place a self-exclusion on your account for a set period of time.
- Option to set session time limits.
8.2 Protection of Minors
Use of this platform by anyone under 21 is strictly prohibited. If you report that a minor has gained access to an account, immediate action will be taken.
8.3 Support
If you are concerned about your gaming habits, contact us via 24/7 live chat or email. We provide support in both Bengali and English.
Service Disruptions and Limitation of Liability
tk10 always aims to provide uninterrupted service, but service may be temporarily disrupted due to technical reasons or unforeseen circumstances.
9.1 Technical Errors
tk10 reserves the right to void any winnings or winning amounts displayed incorrectly due to a game software error. In such cases, the original deposited amount will be returned.
9.2 Service Downtime Notice
Users will be notified in advance if the service is temporarily taken down for maintenance or upgrades. In emergencies, the service may be taken down without prior notice.
9.3 Limitation of Compensation
- tk10 is not liable for any loss arising from internet connectivity issues.
- tk10 does not accept liability for any loss caused by a problem with the user's own device.
- Compensation does not apply if the service is disrupted due to force majeure (natural disasters, government directives).
Changes to Terms and Conditions and Contact
tk10 reserves the right to modify, amend, or cancel these terms and conditions at any time. For significant changes, a message will be sent to the registered mobile number or email.
10.1 Effective Date of Changes
Updated terms and conditions will be considered effective from the date of publication. Continued use of the platform after any change will be taken as your acceptance of the new terms.
10.2 Contact
To raise any questions or complaints regarding these terms and conditions, use 24/7 live chat or email us at: [email protected] — we provide support in both Bengali and English.
For answers to common questions, you can visit our FAQ section, which covers many questions about using the platform, payments, and accounts.
10.3 Governing Law and Jurisdiction
These terms and conditions will be interpreted in accordance with applicable law. If a dispute arises between tk10 and a user, both parties will first attempt to resolve it through discussion.
Learn More About tk10
Visit the pages below to find out more about our platform, services, and policies.