tk10's Privacy Policy
Your personal information is an important trust held with us. This policy describes how tk10 collects, uses, and keeps your information secure.
This Privacy Policy ("Policy") governs the relationship between the tk10 platform ("we", "us", "platform") and its users ("you", "your") regarding the collection, processing, and storage of information. Reading our Terms and Conditions alongside this Privacy Policy gives a complete understanding of how the platform operates. By using tk10's services, you are considered to have accepted the terms of this Policy. This platform is intended only for individuals aged 21 and above.
Data Collection and Its Scope
What types of information tk10 collects and why
1.1 Information Collected at Registration
When you create an account on tk10, we collect the following information:
- Full name and date of birth
- Mobile number and email address
- National ID number or other identity verification documents
- Home address
- User-chosen username and password (stored in encrypted form)
1.2 Usage Information
Information automatically collected while using the platform:
- Login history, timestamps, and device information
- IP address and browser type
- Time spent on the platform and sections visited
- Betting and transaction history
- Cookie and session data
1.3 Financial Information
To process deposits and withdrawals, we record transaction details — such as the method (bKash, Nagad, Rocket, Upay, or bank transfer), amount, and timestamp. Full payment card numbers or mobile banking PIN codes are never stored under any circumstances.
Purpose of Data Use
What the collected information is used for
2.1 Service Operations
Collected information is used for account registration, identity verification (KYC), processing deposits and withdrawals, and providing customer support. tk10's customer support team may access this information to resolve your issues.
2.2 Security and Fraud Prevention
Login and transaction data are analysed to ensure account security, detect suspicious activity, and comply with anti-money laundering regulations. If a suspicious transaction is identified, the account may be temporarily suspended and you may be asked to complete verification.
2.3 Service Improvement
We review which game sections or payment methods are used most to improve the platform's performance and usability. This analysis is carried out using aggregated statistics that do not identify any individual.
2.4 Communication and Notifications
Your contact information is used to notify you by email or SMS about your account, transactions, or relevant promotional offers. You may opt out of promotional messages at any time.
Sharing Information with Third Parties
When and with whom information may be shared
3.1 Service Providers
We work with trusted third-party service providers — such as payment gateways, identity verification agencies, and technology infrastructure providers — who process data only for purposes directed by tk10 and are bound by terms consistent with this Privacy Policy.
3.2 Legal Obligations
We may be required to disclose information in order to comply with applicable law, court orders, or legitimate requests from regulatory authorities. Any such disclosure will always be carried out in accordance with relevant regulations and limited to the minimum necessary.
3.3 No Sale of Information
tk10 does not sell or rent your personal information to any advertiser, data broker, or third party. Your information is used solely to operate the platform's services, not for commercial purposes.
Cookies and Tracking Technologies
How cookies work on the site
4.1 Types and Use of Cookies
tk10 uses the following types of cookies:
- Essential cookies: Required to keep login sessions active, verify security tokens, and maintain core service functionality.
- Functional cookies: Used to remember your language preferences, previous session data, and preferred payment method.
- Analytics cookies: Used to review which sections of the platform are used most and to improve service quality.
4.2 Cookie Controls
You can disable or delete cookies from your browser settings at any time. Please note that disabling essential cookies may affect core functions such as login and secure transactions.
Data Retention and Security
How long your information is kept and how it is protected
5.1 Retention Period
All information is retained while your account is active. Even after an account is closed, financial transaction records and identity verification documents may be kept for a defined period in accordance with applicable legal obligations. Once that period ends, the data is securely deleted.
5.2 Technical Security Measures
tk10 uses the following technologies to protect your information:
- Securing data transfers via SSL/TLS encryption
- Storing passwords using hashing and salting
- Two-factor authentication (OTP) support
- Regular security audits and vulnerability testing
- Restricted access controls — only authorised staff can view data
5.3 Response to a Data Breach
If a security incident or data breach is identified, tk10 will promptly notify affected users and take the necessary remedial steps. If you notice unusual activity on your account, contact our support team immediately.
User Rights and Controls
What rights you have over your information
6.1 Right to View and Correct Information
You have the right to view any information stored in your account and to request corrections if anything is inaccurate. General information can be updated directly from account settings; for more complex changes, please contact support.
6.2 Right to Delete Information
After fulfilling specific legal obligations, you may request that your account and associated information be deleted. However, certain data may need to be retained for a defined period due to active disputes, unresolved transactions, or legal requirements.
6.3 Data Portability
You may request your account information and transaction history in a machine-readable format. Fulfilling this request typically takes a few business days.
6.4 Connection to Responsible Gaming
Under our Responsible Gaming guidelines, you can set spending limits on your account or request a temporary break. Your information is kept fully confidential throughout this process.
Minors and Age Verification
The 21+ age requirement and the verification process
7.1 Age Verification Process
tk10 is a 21+ platform. Age is verified at registration and, if necessary, at any later stage using a national ID card or birth certificate. Information collected during this verification process is used solely to confirm age.
7.2 Protection of Minors' Information
We do not knowingly collect information from anyone under the age of 18. If a minor is suspected to have registered by mistake, the relevant account is immediately suspended and the information is deleted.
Policy Changes and Updates
How the Privacy Policy may change
8.1 Policy Revision Process
This Privacy Policy may be updated from time to time to reflect changes in services, technology, or the legal environment. For significant changes, you will be notified in advance by registered email or SMS.
8.2 Effective Date of Changes
Each revision will clearly state the "Last Updated" date at the top of the page. Continuing to use the platform after a change takes effect will be considered acceptance of the updated policy. If you have questions about any changes, contact our support team or look for answers in the FAQ section.
Contact Us
For any privacy-related requests or questions
You can contact us with any questions about this policy, requests to correct your information, or any account-related matters. Full details about the platform are available on the About Us page.
Related Important Pages
Learn about these topics before using the platform