Frequently Asked Questions
All your questions about deposits, withdrawals and support at tk10,
All your questions about deposits, withdrawals and support at tk10,
answered
The most frequently asked questions from players about opening an account, making deposits, withdrawing funds, contacting support, and casino games at tk10 are organised here into four sections. If you have any questions about transactions via bKash, Nagad, Rocket, or bank transfer, this page is your first stop.
Table of Contents
Section 01
Deposits
Detailed answers below on deposit methods, minimum amounts, and solutions to common issues.
The minimum deposit amount at tk10 is ৳500 for any payment method. This applies to bKash, Nagad, Rocket, Upay, and bank transfer alike. On your first deposit, you can receive up to a 150% bonus of up to ৳20,000, so depositing a bit more can significantly increase your bonus. Example: deposit ৳1,000 and ৳1,500 in bonus is added — giving you a total balance of ৳2,500.
tk10 does not charge any fees on deposits. However, your mobile banking service (such as bKash or Nagad) or bank may apply their own transaction fees according to their own policies — this depends on the service you use. It is a good idea to check the fees of your payment platform before making a deposit. If you have questions, speak with the tk10 casino support team.
Deposits are usually credited to your account within a few minutes. If more than 15 minutes have passed and your balance still has not updated, first save a screenshot or transaction ID of the payment. Then contact tk10's 24/7 live chat and send proof of the transaction. The support team will verify it quickly and resolve the issue.
Nagad is one of the most popular mobile banking services in Bangladesh and is directly supported at tk10. After logging in to tk10, go to the deposit page, select Nagad as your payment method, send to the indicated number, and then provide the reference. Minimum ৳500 to start. Contact support if you run into any issues.
tk10 currently supports five payment methods for deposits: bKash, Nagad, Rocket, Upay and bank transfer (major Bangladeshi banks including Dutch-Bangla and BRAC Bank). The minimum deposit amount is the same for every method — ৳500. Choose whichever method is most convenient for you.
Bank transfers may take slightly longer than mobile banking (bKash, Nagad, etc.), especially outside banking hours. However, transfers made on business days are generally processed within a short time. Sending your payment slip or reference number to support after the transfer can speed up the process.
Section 02
Support Questions
Learn about tk10's support channels, languages, and what to have ready when you need help.
Yes, tk10's support team provides assistance in both Bengali and English. We built our team with Bangladeshi players in mind, knowing that Bengali-language support matters. Just write in Bengali in the live chat and you will get a reply. There is no language barrier.
To get a faster resolution from support, have the following ready in advance: your registered username or mobile number; the approximate time the issue occurred; if it is payment-related, the transaction ID or a screenshot; if it is game-related, the game name and round ID (if available). Providing this information allows the support agent to help you much more quickly.
Yes. tk10 support is available 24 hours a day, 7 days a week — at night, on public holidays, and even on BPL match nights. Internet-based gaming sites in Bangladesh are most heavily used at night, which is exactly why 24/7 support is maintained.
tk10 has two support channels: live chat (get instant help after logging in to the site or directly from the chat button) and email support (use email for detailed issues or when you need to send documents). Both channels are available in Bengali and English. Phone calls are not available; live chat is the fastest option.
Response times for email support depend on the nature and volume of issues. Simple questions generally receive a reply sooner, while complex transaction-related matters may take a bit longer due to verification. For immediate help, live chat is the better option.
For account verification or OTP issues, contact us directly via live chat. A support agent will verify your account details and let you know the required steps. If a national ID or any other information is needed for verification, you will be informed. tk10 verifies the identity of all users to ensure responsible gaming.
Section 03
Money Withdrawal
Learn about bonus withdrawals, pending requests, nighttime withdrawals, and the general process.
tk10's welcome bonus has a 25x wagering requirement, meaning you must bet the bonus amount 25 times before withdrawing winnings from the bonus. Example: if you deposit ৳1,000 and receive a ৳1,500 bonus, the wagering requirement will be ৳1,500 × 25 = ৳37,500. Once the requirement is met, you can submit a withdrawal request. Read more on the Terms & Conditions page.
At tk10, withdrawals are typically processed within 15 minutes to 2 hours. Once your request is verified, the funds are sent to your chosen payment method. If your request remains pending for more than 2 hours, contact us via live chat with your transaction ID. The minimum withdrawal amount is ৳800.
Yes, withdrawals at tk10 are available at any time of day, any day of the week — including weekends and late at night. As a live casino and betting site, we know many players in Bangladesh play at night, so payment processing runs around the clock.
bKash withdrawals are usually completed within 15 minutes to 2 hours. bKash is the most widely used mobile banking service in Bangladesh, so transactions through this method tend to be relatively fast. After submitting your request, make sure your bKash number is correctly saved in your account.
Yes, for security reasons, withdrawals from tk10 are sent only to a mobile banking account or bank account registered in your own name. Sending funds to someone else's number is not possible. This protects your money and helps prevent fraud.
The minimum withdrawal amount at tk10 is ৳800. If your balance is below this amount, you cannot submit a withdrawal request. To withdraw from a bonus balance, you must first meet the wagering requirement. tk10 VIP members enjoy a more convenient payment process.
Section 04
Casino & Table Games
The most frequently asked questions from new players about roulette, baccarat, and live dealer games.
Roulette has a spinning wheel with numbers from 0 to 36. You can place a bet on any single number, a colour (red or black), odd or even, or a group of numbers. The outcome is determined by where the ball lands. tk10 Casino offers live roulette tables from Evolution and Pragmatic Play Live.
In baccarat, you can bet on the Player side, the Banker side, or a Tie. The goal is for the hand whose total value is closest to 9 to win. 10, Jack, Queen, and King are worth zero; Ace is worth 1. Beginners can start easily with a Player or Banker bet. tk10 has baccarat tables at various stake levels.
In a live dealer game, a real person (the dealer) sits in a studio and deals cards or spins a wheel — and you can watch it via live video stream from home and place bets in real time. The results happen in real time and are not determined by software RNG. tk10 has live dealer games from Evolution, Pragmatic Play Live, and Ezugi.
tk10's table games offer a range of betting limits — from players on a lower budget to those who prefer placing larger bets, there is a suitable table for everyone. The specific limits for each table can be seen on that table's screen after logging in. Slot games also have their own individual betting ranges.
Yes, Teen Patti is available at tk10. It is a very popular card game in South Asia. You can find detailed information and how to play on the Teen Patti Joker page. The Teen Patti Joker version by JILI is available at tk10.
Yes. Casino and betting activities at tk10 are only for individuals aged 21 or above. Age is verified when opening an account. If someone underage opens an account, it will be closed. For responsible gaming, visit the Responsible Gaming page for more guidance.
Didn't find your answer? Talk to us directly
This FAQ page covers the most commonly asked questions. However, if your issue is not listed here or you need more details, tk10's support team is ready to help you directly. Our support is available 365 days a year, 24 hours a day, in both Bengali and English.
Live Chat
Log in to the site and click the chat button — get a response within minutes, any time.
Email Support
If you need to describe an issue in detail or send screenshots, contact us by email. The support team replies in both Bengali and English.
All transactions at tk10 are protected with SSL encryption. Support will never ask for your password.